By using the online store www.bioguano.com, you express your agreement to the general terms and conditions of business. The presentation of products in the online store is not a binding offer, but an optional online catalog. The owner of the site, the company GUANOX doo, reserves the right to change the content of the online store at any time, the content is considered correct at the time of entry into the online store. Changes do not affect services already performed.

100% satisfaction ;)

We guarantee that everything you buy from us is new and without any defects in material, workmanship and composition (100% satisfaction guaranteed).

Registration

Registration is required for the successful implementation of certain services we offer:

• redemption of discounts,

• ordering products,

• news via e-mail.

Every registered customer gets their own username and password. The password is secret and known only to the customer. If the customer forgets the password, the system sends him a new password for his user account at his request. The buyer is obliged to ensure that only he or an authorized person will act on his behalf and with his password.

Prices

Product prices are shown including VAT (gross). We reserve the right to change the price without prior notice.

VAT

When you enter your correct data, the online store automatically displays the price according to your tax status and country. The seat of the online store bioguano.com is located in Slovenia (VAT in Slovenia is 22% or, in the case of our fertilizers, 9.5%).

Conclusion of the contract

By clicking on the "Confirm Order" button, you submit a binding order for the goods in the basket. Confirmation of receipt of your order is carried out together with the acceptance of the order and the sending of an automatic email message. The sales contract is concluded with the submitted email. The contract contains all the details of the order and the terms and conditions of the provider's business.

Payment options

PayPal or card payment

Advance invoice - bank transfer of the purchase price
After successfully placing an online order, the www.bioguano.com online store will send you the necessary form (PDF invoice) with all the necessary payment information.

Cash on delivery
Cash on delivery is suitable when you want to pay for the goods when you receive them. With this type of payment, it is possible to pay by cash or card.

For security reasons and to prevent abuse, all accesses to our website are recorded. In particular, your IP number is recorded when the order is placed. All information is confidential and can only be used in case of revealing abuses.

Delivery

• GLS doo (18.0% price increase; changed prices from 01.04.2024)
• GLS doo (13.5% price increase; changed prices from 01.04.2023)
• GLS doo (7.9% price increase; changed prices from 01.04.2022)
• GLS doo (conclusion of mutual cooperation; from 16.02.2021)

Delivery dates

For fast and reliable delivery of your order, we need your exact address and contact information.

The total delivery time consists of the time required for dispatch and the transit time required by the delivery service for delivery. We will pack the package and ship it to your address within 0-3 days (usually the same day) after receiving your order. If the ordered items are not in our stock, we will need an additional 5-10 days to ship them. In this case, you will be notified at your e-mail address.

If the delivery person returns the package, we give you a second delivery attempt (the second delivery is not free). If you do not decide on another delivery, we will return the purchase price less the cost of delivery. If anything goes wrong with the delivery of your order due to a wrong address or any other reason in the delivery process, the package will take up to 14 days to get back to us. Unfortunately, we will not be able to send you a replacement package or refund the purchase price during this time. These situations are extremely rare.

Complaints and returns

Complaints
If the package is visibly damaged, request a commission inspection from the delivery service and the creation of a record of the damage with them. The commission minutes must be signed by the delivery service.

Complaint implementation procedure:

• you must provide information about the order number, item and quantity,
• you must send a photo of the damaged package and item,
• you must send a commission report signed by the delivery service,
• after our confirmation of the complaint, you must send the goods to the address: GUANOX doo, Toplarniška ulica 1 B, 1000 Ljubljana, Slovenia,
• you must send the package registered with the possibility of tracking,
• if the package does not reach us, we will not be able to accept your complaint.
• after receiving the package, the seller will return the purchase price to the buyer in the same way as the payment was made.

Refunds

In accordance with the Consumer Protection Act, in the case of a distance purchase, you have the right to return the goods without giving a reason within 14 days after receiving them.

The consumer's cost in connection with withdrawal from the contract is the cost of returning the goods. The cost of the consumer is also the compensation determined by the minutes when returning the goods in the following cases: if the products are used, damaged, without original packaging or with damaged original packaging.

GENERAL INFORMATION ABOUT THE SITE

GUANOX doo makes every effort to ensure that the information provided via www.bioguano.com is accurate on the day of publication. Despite this, GUANOX doo does not give any guarantees, either express or implied, for the accuracy of the information on this website, and reserves the right to change, correct or delete the content of the website in any way and at any time, in whole or in part, without prior notice. information published to it. GUANOX doo assumes no responsibility for any content errors or deficiencies on the website.

According to the information on the website www.bioguano.com, every decision of the user is taken at his own risk. GUANOX doo does not assume responsibility for any loss or damage caused by access, use or inability to use the website or the information published on it. GUANOX doo is not responsible for any damage, loss or costs incurred as a result of the website, its use or inability to use it, incorrect operation, technical problems, any unauthorized change of data by any person, delays in data transfer, computer viruses, line breaks, system outages or similar reasons.

Each user of the GUANOX doo website, who provides information to GUANOX doo through the use of information on the website, agrees that GUANOX doo has unlimited rights to this information and can use it in any way at its own discretion. Such information provided by the user shall be treated as publicly available information.

Copyright

The websites of GUANOX doo and their content (including images, sound and text) as well as their graphic arrangement are protected by copyright or trademark. Without the prior express written consent of GUANOX doo, these contents may not be used in any form beyond personal use.

Any use that deviates from or violates the above conditions of GUANOX doo will be followed by a lawsuit for the insurance of copyrights of GUANOX doo and criminal charges. GUANOX doo will take action against any violation of rights that it becomes aware of.

Complaints and dispute resolution

Users can address any complaints, complaints or suggestions to info@bioguano.com . All disputes arising from the use of the BioGuano website are resolved in accordance with the legal order of the Republic of Slovenia. Disputes not resolved by the procedure referred to in the previous paragraph of this article shall be settled by the competent court in Ljubljana, Republic of Slovenia.

GUANOX doo
Toplarniška street 1 B
1000 Ljubljana
Slovenia

Email: info@bioguano.com
T: +386 (0)1 437 02 31

Last updated: 03 April 2024